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Web app access and login details

Signing in, resetting your password, changing your email and personal details, and what to do about a deactivated account.

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Written by Kirsten Brown

Everything about your access in one place: signing in, resetting your password and changing your details.

Signing in to the web app

  1. Enter your email address and click Continue.

  2. Sign in with your password, or via your company login if your account uses SSO.

Forgot your password

  1. Follow the Forgot password link in the login area.

  2. Enter the email address you registered with and request the reset.

  3. You will receive an email. Click Create new password and set your new password.

  4. Sign in with your email address and new password.

Changing email, name and password

  1. In the web app, click your name at the bottom left and open your profile.

  2. Under Personal settings you change your details and your password. Changing the password requires your current password.

  3. Click Save.

Account deactivated?

If you see a message after logging in that your account was deactivated, click Request access. A chat opens where you reach us directly. Alternatively, write to [email protected].

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